Last Updated: October 2026
Roasted Coffees
We want every sip to be something you look forward to! To ensure we can continue providing high-quality products at fair prices, we've established the following guidelines for refunds, replacements, and exchanges.
Please Note: Due to the perishable nature of our products, we do not accept physical returns for coffee. If there is an issue with your order, simply reach out to us within 30 days of delivery:
📞 (615) 219-9520
🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM CST
Please have your original order information and packaging handy when you contact us.
We take full responsibility if your order arrives with a manufacturing defect, if we made a mistake (such as sending the wrong item), or if it was damaged during shipping. In these cases, no physical return is required. We will happily help you with one of the following options:
A Replacement: We will send a replacement coffee of equal or lesser value.
A Full Refund: We will issue a full refund back to your original payment method.
Once approved, please allow 5–10 business days for the refund credit to reflect on your account or bank statement.
To keep things fair for everyone, we are unable to offer refunds or replacements for:
Orders affected by accidental damage after delivery (such as spills or mishandling).
Customer selection errors (such as choosing the wrong grind).
Any damage resulting from factors outside of our production and shipping processes.
Flavor or taste preferences. Because taste is highly personal, we cannot issue refunds based on preference — if you're unsure about a particular coffee, we encourage you to reach out before purchasing so we can help you find the right fit! In some cases, we may be able to offer an exchange instead.
For orders shipped outside the 48 contiguous United States, risk of loss and title transfer to the customer upon our delivery of the shipment to the carrier. We are not responsible for delays, loss, theft, damage, misdelivery, or non-receipt occurring after the shipment leaves our facility, regardless of cause, including customs processing, carrier delays, or acts of God. We do not offer refunds, credits, or replacements for shipping delays or non-receipt of these orders. Estimated delivery times are provided by carriers and are not guaranteed. Customers are responsible for any customs duties, import taxes, or fees, and for filing any carrier claims for lost or damaged shipments; we will provide tracking and shipment documentation to support such claims. By placing an order to one of these destinations, the customer accepts these terms.
If you believe your order is eligible for a replacement or refund due to a defect, wrong item, or shipping damage, please contact our support team at the number or email above and we'll get things sorted out for you.
Gift cards and gift subscriptions are non-refundable. If you have questions or concerns about a gift purchase, please give us a call and we'll do our best to help.
Rotorence reserves the right to refuse or limit refunds or replacements at its discretion. We will always do our best to work with you to find a fair resolution.