Shipping policy

Last Updated: October 2026

At Rotorence, every bag of coffee is freshly roasted to order. Because your coffee is roasted specifically for you after your order is placed, please review our shipping guidelines and delivery timelines below.

Processing & Delivery Timelines

Total estimated time from order placement to doorstep delivery is roughly 4 to 10 business days.

Roasting & Processing: Paid orders take 3 to 5 business days to roast, package, and hand off to our carrier partners.
Transit Time: Once dispatched, standard shipping generally takes 1 to 5 business days, depending on your location.
Tracking: A shipping confirmation email with live tracking details will be sent to you as soon as your order leaves our roasting facility.

Shipping Rates & Transit Times

Order Value	Shipping Method	Estimated Transit Time	Cost
Orders $49.00 and over	Standard	1 – 5 Business Days	FREE
Orders under $49.00	Standard	1 – 5 Business Days	Calculated at checkout

Note: Delivery times are estimated by carriers and are not guaranteed, as conditions may vary after dispatch.

Delivery Destinations & Restrictions

Domestic Shipping: We ship to addresses across the United States, including P.O. Boxes.
Non-Contiguous US & International Shipments: For orders shipped outside the 48 contiguous United States, risk of loss and title transfer to the customer upon delivery to the carrier. Customers are responsible for any customs duties, import taxes, carrier delays, or claims for non-receipt.

Address Verification & Order Changes

Order Modifications: Production begins quickly after an order is submitted. If you need to update your shipping address, please contact us immediately. Once an order enters the roasting queue, changes or cancellations cannot be guaranteed.
Undeliverable / Address Errors: Please ensure your shipping address is complete and accurate at checkout. If a package is marked undeliverable or returned due to an invalid address provided by the customer, reshipping fees will apply.

Damaged or Missing Orders

While we do not accept physical returns for perishable coffee, we gladly issue replacements or full refunds for items damaged in transit or lost by the carrier:

If your order arrives damaged or fails to arrive, please contact us within 30 days of delivery at support@rotorence.com or (615) 219-9520.
Please include your order number and photos of the damaged packaging and contents so we can process your replacement or refund promptly (refunds take 5–10 business days to process).