Terms of service

Last Updated: October 2026

SECTION 1 - OVERVIEW & ACCEPTANCE

Welcome to Rotorence! The terms “we”, “us” and “our” refer to Rotorence. These Terms of Service (“Terms”) govern your use of our website, tools, and the purchase of any products (the “Services”), including our roasted coffee products. By using our Services or making a purchase, you agree to these Terms. If you do not agree, please do not use our site or purchase our products.

SECTION 2 - ELIGIBILITY & ACCOUNTS

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction.

Account Security: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or account. You agree to accept responsibility for all activity that occurs under your account.
Accuracy: You warrant that all information provided (email, billing address, shipping address, etc.) is accurate, current, and complete.

SECTION 3 - PRODUCTS & CONSUMABLE RISK

We strive for accuracy across all our product listings, descriptions, and imagery, but please note the following:

Product Display & Descriptions: Packaging details and bag imagery are representative. Coffee roast color and bean appearance may naturally vary.
Availability & Batch Variations: We reserve the right to limit product quantities or discontinue any product at any time without notice. Coffee is an agricultural product; single-origin strains, roast profiles, and flavor notes may naturally vary by harvest and batch.
Allergens & Dietary Information: While our coffee beans contain 100% coffee, processed or flavored coffee products may be processed in facilities that handle nuts, dairy, soy, or other allergens. It is your responsibility to review all ingredient lists and warnings prior to consumption.
Caffeine & Health Notice: Coffee and caffeine-containing beverages may affect heart rate, blood pressure, sleep cycles, and general health. Consuming coffee or caffeine is done at your own risk. Consult a qualified healthcare provider regarding coffee consumption during pregnancy, medical conditions, or drug interactions.
Storage & Freshness: Coffee products should be stored in a cool, dry place away from heat and moisture. Rotorence is not responsible for spoilage, flavor deterioration, or contamination caused by improper storage after delivery.

SECTION 4 - ORDERS, PERISHABLES & REFUNDS

Your receipt of an order confirmation does not signify our acceptance of your order.

Right to Refuse: We reserve the right to refuse or cancel any order for any reason. This includes orders flagged by our fraud prevention systems, orders with pricing errors, or those placed by unauthorized dealers or resellers.
Cancellations: Production begins quickly after an order is submitted. Once an order enters the roasting queue, changes or cancellations cannot be guaranteed.
No Physical Returns & Refunds: Due to the perishable nature of our products and safety compliance, we do not accept physical returns for coffee. Refunds, replacements, or exchanges are governed exclusively by our [Refund Policy], which provides remedies within 30 days of delivery for manufacturing defects, wrong items, or carrier damages.

SECTION 5 - SHIPPING, TITLE & RISK OF LOSS

Estimates Only: All shipping and delivery dates provided are estimates and are not guaranteed. Coffee roasts are dispatched as close to roasting as possible (3 to 5 business days processing), but transit times remain subject to carrier schedules.
Transfer of Risk: Risk of loss and title for all items pass to you upon our delivery to the carrier. For shipments outside the 48 contiguous United States, Rotorence is not responsible for delays, loss, theft, customs processing, or non-receipt once delivered to the carrier. Claims for damaged or lost shipments must be submitted within 30 days of delivery in accordance with our Shipping and Refund policies.

SECTION 6 - DISCLAIMER OF WARRANTIES

THE SERVICES AND ALL PRODUCTS ARE PROVIDED 'AS IS' AND 'AS AVAILABLE'. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

SECTION 7 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, ROTORENCE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF OUR SITE OR THE CONSUMPTION OR USE OF OUR PRODUCTS (INCLUDING BUT NOT LIMITED TO HEALTH COMPLICATIONS, ALLERGIC REACTIONS, PROPERTY DAMAGE, OR BUSINESS LOSSES). IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

SECTION 8 - DISPUTE RESOLUTION & ARBITRATION

Mandatory Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the purchase of any products, will be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) in Clarksville, Tennessee.
Class Action Waiver: You agree that any arbitration or proceeding shall be limited to the dispute between us individually, and you waive any right to participate in a class-action lawsuit or class-wide arbitration.